Shipping policy
Shipping Policy - Sacred Hearts Club (Canada)
At Sacred Hearts Club, we are committed to providing a smooth and reliable shopping experience from start to finish. We want you to feel confident and excited about your purchase, knowing that we prioritize fast, secure, and transparent shipping.
Shipping Locations
We currently offer shipping across Canada. No matter where you are located, we’ll ensure that your order gets to you safely and on time.
Processing Time
Once your order is placed, please allow 1-2 business days for us to process and prepare it for shipment. During peak seasons or promotional events, processing times may be slightly longer, but we’ll keep you updated every step of the way.
Shipping Methods & Delivery Times
We offer the following shipping options for Canadian customers:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Free Shipping: Available on orders over $100 CAD (before tax) within Canada
Please note that delivery times may vary based on your location and courier service. We aim to provide accurate estimated delivery times, but sometimes factors like weather, holidays, or other external circumstances may cause slight delays.
Shipping Costs
- Standard Shipping: $8.99 CAD (free on orders over $100 CAD)
- Express Shipping: $15.99 CAD
We’re dedicated to keeping shipping costs as affordable as possible. You'll be able to see the exact shipping cost before checkout.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through our trusted courier partners. If you encounter any issues with your tracking information, our customer support team is here to assist you.
Shipping Confirmation & Updates
We’ll send you an order confirmation email once your order is placed and a shipping confirmation email once your order has shipped. In addition to tracking, you’ll also receive updates if there are any delays or changes to your shipment. We believe in keeping you informed every step of the way!
Lost or Damaged Packages
While we work with trusted shipping partners to ensure your order arrives safely, we understand that things can happen. If your package is lost, damaged, or delayed, please contact us immediately at [insert contact email or phone number]. We will work with you to resolve the issue and ensure you’re taken care of.
Customer Satisfaction Guarantee
At Sacred Hearts Club, we want you to be completely satisfied with your purchase. If you have any concerns about your order, our customer service team is here to help. Please refer to our Return & Exchange Policy for more information on how we can assist you.
Thank you for choosing Sacred Hearts Club! We are grateful for your trust and look forward to bringing you the best in fashion, straight to your door.